This is how you reach us
Phone+31 (0)88 - 015 79 00 |
Email address (pension questions)Go to 'Your question here' to ask us a question in MijnPPF in a quick and easy way. Are you not able to log into MijnPPF? Send an email to info@philipspensioenfonds.nl. Please mention your policy number and/or client number in the e-mail. Important: do not share sensitive, personal information with us by email. You can do this safely in MijnPPF via 'Send a document' or 'Your question here'. Together we ensure that your personal data remains safe. |
Meeting: live or videoWould you like to have a meeting with our Customer Service Desk? |
Postal addressP.O. Box 123 |
Visiting address (make an appointment)High Tech Campus and Prof. E.M. Meijerslaan 1 |
What to do if you have a complaint?
You should be able to rely on us to keep your pension safe. That is why we exercise great care in how we administer your pension, and why we do our best to keep you properly informed about any developments. Nevertheless, you might be unhappy with something. For example, about our services or about the way in which you have been treated by us. If you have a complaint on any subject, we urge to share it with us so we can work together to find a solution.
Read more about our complaints procedureComplaints procedure
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9 September 2024
Read here in one overview where you can go if you are not satisfied with something and how we will find a solution together with you. |
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Other information about Philips Pensioenfonds
Complaints, journalists, Pension Fund Office
If you are a journalist and you have a question for Philips Pensioenfonds, please email or call the Communications department of our Pension Fund Office:
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E-mail address |
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Telephone |
040 - 273 05 69 |
Philips Pensioenfonds handles pension contributions with care and is therefore alert to reports of, for example, conflicts of interest, violations of internal regulations, or theft or fraud. Do you suspect an irregularity, integrity incident, or misconduct occurring at Philips Pensioenfonds? We would appreciate receiving your report.
You can report your suspicion to the Chairman, CEO, or Compliance Officer of Philips Pensioenfonds. If reporting directly to internal contacts within Philips Pensioenfonds is not an option, it may be helpful to talk to someone in confidence. In that case, you can discuss your concerns with the confidential advisor without obligation and in confidence.
Confidential Advisor
Philips Pensioenfonds has appointed Mirjam Veen-Hendriks as its confidential advisor. She acts as a confidential advisor for several organizations. She can be reached at m.veen@ncip.nl or by phone at +31 (0)612 883 309.
The confidential counselor offers a listening ear. She advises on the appropriate steps to take. If you decide not to take any further action, that's also possible. You retain control over this decision.
The confidential counselor guarantees confidentiality. Your name will not be shared with Philips Pensioenfonds or others without your permission. This does not apply if your report relates to certain serious criminal offenses. In that case, she is obligated to file a report.
Do you have an appointment at the Pension Fund Office of Philips Pensioenfonds? This is our address:
Pension Fund Office Philips Pensioenfonds
High Tech Campus - Building 5
P.O. box 80031
5600 JZ Eindhoven
Financial administration Pension Fund Office
For questions or correspondence about invoices intended for the Pension Fund Office of Philips Pensioenfonds, please contact controlling.ppf@philips.com
Changes in your personal situation
Questions and answers
If your bank account number changes, it is important that you inform us. You can pass on the new details using the form entitled ‘Bank account details’. If you prefer, you can change the details on your profile page in MijnPPF.
If you live in the Netherlands and you have registered your new address with the municipal authorities, we will be informed automatically via the Municipal Personal Records Database (BRP). You do not need to notify us separately. If you are currently living abroad or if you move abroad, however, you must notify us. You can do this by updating your profile in MijnPPF.
Philips pensioenfonds stuurt in principe alle post naar uw woonadres. U kunt ervoor kiezen om een ander postadres op te geven. Bijvoorbeeld als u in het buitenland woont en uw post in Nederland wilt ontvangen of als u uw post bij familie wilt laten bezorgen. Wijzigt uw postadres? Dan moet u de wijziging zelf aan ons doorgeven. Alleen wijzigingen in uw woonadres binnen Nederland worden automatisch aan ons doorgegeven door de gemeente.
Bouwt u pensioen op, ontvangt u pensioen of heeft u pensioen opgebouwd bij Philips, Signify of Versuni? Dan kunt u zelf gemakkelijk uw postadres wijzigen in uw persoonlijke gegevens op de pagina ‘Mijn profiel’ in MijnPPF. Binnen 5 werkdagen wordt uw wijziging verwerkt.
Wilt u het postadres voor iemand anders wijzigen? Dan vragen wij een machtiging of een kopie van een beschikking (gerechtelijke uitspraak) en een kopie van de identiteitsbewijzen. Stuur uw verzoek en deze gegevens naar ons e-mailadres info@philipspensioenfonds.nl. Heeft u nog vragen? Neem dan contact op met onze Klantenservice.
Bent u een erfgenaam van een overleden deelnemer en wilt u het postadres wijzigen? Neemt u dan contact op met onze Klantenservice.
If you are currently living abroad or if you move abroad, you must pass on the following information to us:
- if you are moving to a new address: update your details on your profile page in MijnPPF;
- if you have a new relationship, or your relationship ends: visit this page to find out what to do;
- if your bank details change: fill out the form;
- if your partner dies. In the event of your own death, your relatives must inform us in writing.
Did you have a partner at the moment you retired and did you opt for an retirement and survivor's pension? Then the partner that you had at that time is entitled to a survivor's pension. Did you only opt for a retirement pension? Then there is no pension for your partner. Do you have children who are younger than 21 years ? Then they are always entitled to an orphan's pension.
Because you are still accruing pension if you are disabled, your partner is entitled to a survivor's pension after your death. Your partner must then be registered with Philips Pensioenfonds. The amount of the survivor's pension is based on the assumption that you would participate in the pension scheme until your retirement date.
Were you married or did you have a registered partnership with your deceased partner and do you live in the Netherlands? Then Philips Pensioenfonds will automatically be notified by the municipality if your partner has passed away. You therefore do not have to report this to Philips Pensioenfonds yourself.
If you and your deceased partner lived together without being married, or if you live abroad, you must inform us about the death of your partner.
No, if you die after your retirement and you have a new partner, then this partner is not entitled to a survivor's pension from Philips Pensioenfonds.