This is how you reach us
+31 (0)88 - 015 79 00
You can contact us on working days from 9.00 - 17.00 hours.
P.O. Box 123
Visiting address(make an appointment)
Conference Center High Tech Campus
Prof. E.M. Meijerslaan 1
Due to the corona measures, it is currently not possible to
Would you like to have a video call with our Customer Service Desk?
Then make an appointment for a video call.
What to do if you have a complaint?
Complaints about how Philips Pensioenfonds administers the pension plan rules should be sent to the Managing Director. All complaints must be made in writing. Your complaint will be handled by the Executive Board, assisted by Philips Pensioenfonds’s legal counsel.
Complaints should be sent to the following address:
Mr J. Kemme, Managing Director
C/o Philips Pensioenfonds
5600 JZ Eindhoven
Your letter should describe your complaint in as much detail as possible, and state the date, your name and your address. Lastly, please remember to sign the letter. If you have authorised someone to file the complaint on your behalf, that person should sign it.
Once Philips Pensioenfonds has received your complaint, it will handle it according to the following procedure:
- Within 10 business days after we receive your complaint, we will send you a letter of confirmation, which explains when the Executive Board will handle your complaint.
- You will then receive a further letter within 6 weeks after your complaint was originally received, informing you what decision the Executive Board has made, and on what grounds.
A detailed description of the complaints procedure is published here (in Dutch).
If you believe that the Executive Board has made the wrong decision, you can contact the national office that deals with complaints about how pension plan rules are administered: the Pensions Ombudsman. It is important to bear in mind that the Pensions Ombudsman will only handle your complaint if it has first been reviewed by Philips Pensioenfonds. The Ombudsman will determine whether your complaint has merit, and based on its findings will advise on the question of whether your complaint is valid. The Pensions Ombudsman does not handle complaints about substantive aspect of pension plans.
The address for the Pension Ombudsman is:
Attn. Henriëtte de Lange
2509 AN Den Haag
Telephone: 070 – 3 499 620
Questions from journalists
If you are a journalist and you have a question for Philips Pensioenfonds, please email or call the Communications department of our Pension Fund Office:
040 - 273 05 69
What to do in case of suspicion of irregularities, integrity incidents or wrongdoing?
Philips Pensioenfonds handles pension contributions with care and is therefore alert to reports of, for example, a conflict of interests, violation of internal rules, or theft or fraud. Do you suspect an irregularity, integrity incident or abuse that occurs at Philips Pensioenfonds? Then we would like to receive your notification about this.
You can report your suspicion to the Chairman, General Director or the Compliance Officer of Philips Pensioenfonds. Contact details can be found on the cover page attached to the whistleblower policy (in Dutch). If reporting directly to internal persons within Philips Pensioenfonds is not an option for you, it may be good to be able to talk to someone in confidence about this. In that case, you can exchange ideas with the confidential adviser without obligation and in confidence.
Philips Pensioenfonds has appointed Cora Wielenga as a confidential advisor. She acts as a confidential advisor for several organizations. She can be reached via firstname.lastname@example.org or via 088 - 99 88 100. Her mobile phone number is 06 - 20 49 27 49.
The confidential advisor offers a listening ear. She advises which steps can be taken. If you decide not to take any further steps, you still have that option. You retain control in this yourself.
The confidential advisor guarantees confidentiality. Your name will not be shared with Philips Pensioenfonds or others without your permission. This does not apply if your report relates to certain serious criminal offenses. In that case, she is obliged to file a declaration.
How to reach the Pension Fund Office?
Do you have an appointment at the Pension Fund Office of Philips Pensioenfonds? This is our address:
Pension Fund Office Philips Pensioenfonds
High Tech Campus - Building 5
P.O. box 80031
5600 JZ Eindhoven
How do I pass on a new bank account number?
If your bank account number changes, it is important that you inform us. You can pass on the new details using the form entitled ‘Bank account details’. If you prefer, you can change the details on your profile page in MijnPPF.
I am moving house. Do I need to inform you?
If you live in the Netherlands and you have registered your new address with the municipal authorities, we will be informed automatically via the Municipal Personal Records Database (BRP). You do not need to notify us separately. If you are currently living abroad or if you move abroad, however, you must notify us. You can do this by updating your profile in MijnPPF.
Ik wil mijn postadres wijzigen. Hoe doe ik dat?
Philips pensioenfonds stuurt in principe alle post naar uw woonadres. U kunt ervoor kiezen om een ander postadres op te geven. Bijvoorbeeld als u in het buitenland woont en uw post in Nederland wilt ontvangen of als u uw post bij familie wilt laten bezorgen. Wijzigt uw postadres? Dan moet u de wijziging zelf aan ons doorgeven. Alleen wijzigingen in uw woonadres binnen Nederland worden automatisch aan ons doorgegeven door de gemeente.
Bouwt u pensioen op, ontvangt u pensioen of heeft u pensioen opgebouwd bij Philips of Signify? Dan kunt u zelf gemakkelijk uw postadres wijzigen in uw persoonlijke gegevens op de pagina ‘Mijn profiel’ in MijnPPF. Binnen 5 werkdagen wordt uw wijziging verwerkt.
Wilt u het postadres voor iemand anders wijzigen? Dan vragen wij een machtiging of een kopie van een beschikking (gerechtelijke uitspraak) en een kopie van de identiteitsbewijzen. Stuur uw verzoek en deze gegevens naar ons e-mailadres email@example.com. Heeft u nog vragen? Neem dan contact op met onze Klantenservice.
Bent u een erfgenaam van een overleden deelnemer en wilt u het postadres wijzigen? Neemt u dan contact op met onze Klantenservice.
What changes do I need to pass on if I live abroad?
If you are currently living abroad or if you move abroad, you must pass on the following information to us:
- if you are moving to a new address: update your details on your profile page in MijnPPF;
- if you have a new relationship, or your relationship ends: visit this page to find out what to do;
- if your bank details change: fill out the form;
- if your partner dies. In the event of your own death, your relatives must inform us in writing.
I now receive a retirement pension. What happens in the event of my death?
Did you have a partner at the moment you retired and did you opt for an retirement and survivor's pension? Then the partner that you had at that time is entitled to a survivor's pension. Did you only opt for a retirement pension? Then there is no pension for your partner. Do you have children who are younger than 21 years ? Then they are always entitled to an orphan's pension.
I now receive a disability pension. What happens in the event of my death?
Because you are still accruing pension if you are disabled, your partner is entitled to a survivor's pension after your death. Your partner must then be registered with Philips Pensioenfonds. The amount of the survivor's pension is based on the assumption that you would participate in the pension scheme until your retirement date.
My partner passed away. Do I have to do something?
If your partner is registered with Philips Pensioenfonds and lives in the Netherlands, Philips Pensioenfonds will be notified automatically by the municipality in the event of your partner's death. You do not have to inform Philips Pensioenfonds of this . If you live abroad and your partner dies, you must notify us yourself.
I am retired and have a new partner. Is he/she entitled to a survivor's pension in the event of my death?
No, if you die after your retirement and you have a new partner, then this partner is not entitled to a survivor's pension from Philips Pensioenfonds.