What to do if you have a complaint?

Checked on 27 May 2021

What to do if you have a complaint?

Complaints about how Philips Pensioenfonds administers the pension plan rules should be sent to the Managing Director. All complaints must be made in writing. Your complaint will be handled by the Executive Board, assisted by Philips Pensioenfonds’s legal counsel.

    Complaints regulations

    In our complaints regulations you can read how you can express your complaint to us. And you can read how we handle your complaint.

    Download Complaint regulations

    Complaints should be sent to the following address:

    Mr J. Kemme, Managing Director
    C/o Philips Pensioenfonds
    Postbus 80031
    5600 JZ Eindhoven
    The Netherlands

    Your letter should describe your complaint in as much detail as possible, and state the date, your name and your address. Lastly, please remember to sign the letter. If you have authorised someone to file the complaint on your behalf, that person should sign it.

     

    Complaints procedure

    Once Philips Pensioenfonds has received your complaint, it will handle it according to the following procedure:

    • Within 10 business days after we receive your complaint, we will send you a letter of confirmation, which explains when the Executive Board will handle your complaint.
    • You will then receive a further letter within 6 weeks after your complaint was originally received, informing you what decision the Executive Board has made, and on what grounds.

     

    Pensions Ombudsman 

    If you believe that the Executive Board has made the wrong decision, you can contact the national office that deals with complaints about how pension plan rules are administered: the Pensions Ombudsman.

    t is important to bear in mind that the Pensions Ombudsman will only handle your complaint if it has first been reviewed by Philips Pensioenfonds. The Ombudsman will determine whether your complaint has merit, and based on its findings will advise on the question of whether your complaint is valid. The Pensions Ombudsman does not handle complaints about substantive aspect of pension plans.

    The address for the Pension Ombudsman is:

    Ombudsman Pensioenen
    Attn. Henriëtte de Lange
    Postbus 93560
    2509 AN Den Haag
    The Netherlands

    Telephone: 070 – 3 499 620